publicized the merger of Applied's Santa Clara and Austin's Help Desks by
- designing and distributing a popular Help Desk screen saver and wallpaper
- adding a Help Desk splash screen to the boot sequence
- generating newsletter articles, Web-based questionnaires, presentations, and posters

publicized a network upgrade for Applied Materials' Austin IT department by presenting the effort as a branded product with its own logo and slogans
- publicized with banners, tent cards, posters, e-mail, presentations, and articles
- added a dialog box during the boot sequence with project informaton
- customized communications for different kinds of internal customers

documented a measurable increase in customer satisfaction and won
a departmental award