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  Management
  I re-engineered Sheshunoff's Technical Publications department by
     
 

using in-house customer profiles, assessment of competition's products and support, and latest usability research to improve technical communications
     
  ensuring resources went to the most-used pieces of help
     
  defining the tech pubs process, analyzing it, and streamlining it
     
  adopting better software and tools
     
  imposing consistent archiving and source control
     
  instituting QA review of technical communications
   

 
  cross-training writers
     
  tracking time per task and overlapping deadlines to ensure adequate resources
     
  developing training and orientation material for new staff
     
  standardizing engineering responses
     
  providing technical expertise and mentoring to less experienced writers
     
  increased customer satisfaction
     
  I also helped set policy and performance matrices for the Technology group and served as PR point man.
   

 Stephanie Peco

 

  
     
   

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s_peco@yahoo.com
Last updated on 6/9/02